This customer put an enquiry through the website for some branded luxury gift bags for their wedding venue in Buckinghamshire. They were looking for an uncoated, recyclable bag with ribbon handles and had a good idea on the size required.
After having a quick chat on the phone we had a really good understanding of the exact specification and design the customer was looking for and built a quote specific to their requirements.
We then sent this quote across to the customer with some different quantities to show the benefit of ordering in higher volumes to achieve the best pricing. We also sent out some samples of similar bags/designs we had recently produced for other customers so they could be confident in the quality we produce.
Once we had discussed the quote and confirmed lead times with the customer, our design team then created a digital proof which showed exactly how the bag will look, including confirmation of pantones, logo & handle positioning, sizing and folds. The customer approved the sample, made payment and then we started production.
We kept the customer updated with our progress and confirmed the delivery date alongside tracking information so they knew exactly when the bags would be arriving.
Once the bags were delivered we received some great feedback & lovely images of the bags in use. We look forward to working with Hedsor House in the near future for their next order.
Thank you for helping with the bag design and order. You were so helpful and patient each step of the way, investigating pricing and our requirements.